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Shopping guide

as you enter in our shop, browse our five categories - wood decorations, textiles, crochet, ceramics, we love - pick the things that you like, the quantity and begin your order by clicking “add to cart”

continue shopping and after choosing everything you like, see your cart, in fact you can consult your cart at any time by clicking „view cart”

check your cart and if everything is there, you can order with a single click on „buy”

there is no need to create an account on our website, you fill in your billing details and your delivery details (if different from billing details)

in Romania we deliver exclusive by courier, in 1-3 business days, tax delivery is 10 lei (VAT included), for orders higher than 150 lei we support the delivery costs

outside Romania we deliver by Post, delivery tax is 15 euro, or courier, delivery tax is 30 euro, in 5-10 business days or more, depends on zone/area you order

chose a payment method: cash on delivery – you pay to the courier that delivers your order, only for Romania orders, payment order – you will receive our bank details, Paypal – you will be pop-up on Paypal website


now you are ready to send your order after you check once again all the details and agree with our terms and conditions

in a short while you will receive an e-mail confirmation of your order and depends of the paying method you have chosen, your order will be deliver

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Terms and conditions

the use, browsing and buying products on kerria.ro implies that you agree with our terms and conditions as they follow

we reserve the right to change this terms and conditions and any other part of our website without notice

kerria.ro is managed by freesia color s.r.l. -d, cui (vat no) ro28553132, rc j13/11/2013, based in Constanta, Romania

your personal details registered during processing your order on kerria.ro are confidential and we will not distribute them to third parties

you do not have to fill in your personal details but without them we can not complete your order

our web shop does not require a user account and password, your personal details are use only to process the order for invoice and delivery bill as well as internal record keeping

your personal details will be archived during processing the order and 30 days after delivery

for security reasons we have implemented internal procedures, electronic and managerial, to protect and secure the information we collect in our web shop

kerria.ro and all the information, images and texts are protected by copyright
products images and website design are made by Florin Ghenade, production and website programming are made by Coperta Creative Society
kerria logo has been created by Radu Matei Manelici
kerria is a registered trademark all rights reserved
reproduction, distribution or use of any materials from kerria.ro web shop without permission will be punish according to the Romanian rules and regulations

we make continuous efforts to maintain the accuracy of all the information on this site, but sometimes they may contain inaccuracies (product specifications or price change by the manufacturer without notice or tainted by operation error)
the products pictures are for your information, there might be millimetric differences between products form same category because all the products are handcrafted, please pay attention to the product description - colours, sizes - when picking the products, please contact us anytime for questions or additional information by mail at comenzi@kerria.ro or by phone +40770774100

prices are in Romanian lei for Romanian version of the website and when you filled in the “country” box with “Romania” from delivery details section and in euro for English version, for outside Romania deliveries, VAT included
in case of ordering on English version but your delivery is in Romania your payment will be processed in Romanian lei

prices are subject to change without prior notice

your order is followed by an e-mail confirmation with all the details about your order, please check them carefully and notify us as soon as possible if there is an error (check spam folder also when receiving our confirmation)
we are not responsible for errors that are notified later than 24 hours after receiving your confirmation
we reserve the right to cancel any vicious order
we are not responsible for situations that may occur due to software or hardware error or server malfunction

in Romania we deliver exclusive by courier, in recycled packaging 1-3 business days, external deliveries are made by Post or courier, in recycled packaging 5-10 business days or more depends on zone/area you order

you can change your mind, within maximum 10 business days from receipt of the products, you can return them for any reason, undamaged and with packaging and label that you received them
you have to pay for the courier when send them back
you will get a refund by one of our paying methods

the products have 30 days guarantee from the date of delivery according commercial legislation

unauthorized access and fraud attempted to our site will be reported to the authorities

we will try to solve all the disputes amicably, if not they are subject to the laws of Romania

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Privacy policy

kerria.ro is managed by freesia color s.r.l. -d, cui (vat no) ro28553132, rc j13/11/2013, based in Constanta, Romania

freesia color s.r.l. - d is registered in Data Protection Registry with no 25392

according to Law no. 677/2001 protection of individuals regarding the processing of personal data and the free movement of such data, amended and supplemented by Law. 506/2004 concerning the processing of personal data and privacy in the electronic communications sector, freesia color s.r.l. -d is required to manage safely and only for specified purposes, personal information that you provide about yourself, a family member or another person

our web shop does not require a user account and password, your personal details are use only to process the order for invoice and delivery bill as well as internal record keeping

your personal details registered during processing your order on kerria.ro are confidential and we will not distribute them to third parties

you do not have to fill in your personal details but without them we can not complete your order

in order to complete your order we need to collect the following details from you:

first name and last name
complete address (billing and delivery)
e-mail address
phone number

your personal details will be archived during processing the order and 30 days after delivery

for security reasons we have implemented internal procedures, electronic and managerial to protect and secure the information we collect in our web shop

we will not use your details to send you newsletters or any other advertising information, you can find updates about our products here on kerria.ro or on our Facebook page

according to Law. no 677/2001, you have the right to access, to modify your data, the right not to be subject to individual decisions and the right to go to court
you have the right to resist processing of personal data and to request deleting your data by sending a written request, dated and signed by post or by email at comenzi@kerria.ro

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